Marketing Manager
JOB DESCRIPTION SUMMARY
An essential member of the Marketing Department, the Marketing Manager is responsible for several marketing and communications-related functions including, but not limited to, delivering marketing ideas, promotional partnerships, marketing collateral approval process with internal and external partners, reporting, social media content calendar project management, and coordinating the publication process for the Mann Center for the Performing Arts. The ideal candidate will be motivated to work with all members of the Marketing team to assist in reaching earned revenue goals. At the same time, managing expenses, managing projects, and ensuring company messaging is supportive of and consistent with marketing strategies.
This position is an exempt position reporting directly to the Sr. Manager, Digital Strategy.
PRIMARY RESPONSIBILIITES:
- Creates, edits, and optimizes marketing materials. Identifies and corrects copy composition, spelling, grammar, and formatting errors to ensure accuracy.
- Assists with implementing, tracking, and placing opportunities identified in Mann Marketing Plans. Works with supervisor to track all media and promotions efforts, including radio, print, and trade tracking.
- Project manages the Access the Arts Program implementation, including artwork, distribution, and tracking process.
- Coordinates and oversees publications, specifically Audience Access digital Mann’s concert programs, and printed programs from creation to distribution.
- Tracks marketing asset approvals and external partners, assisting the marketing department with internal approvals as necessary.
- Creates, plans, promotes, and executes all logistics for pre-show events and promotions, including site inspection, communication of on-site needs to the campus team, thematic consistency, and innovation.
- Initiates and project manages marketing promotional/trade relationships with external partners and ensures that all agreed-upon deliverables are executed seamlessly.
- Attends concerts and Mann events to fulfill marketing and digital marketing, promotions, and press responsibilities during the Mann’s season as the marketing on-call representative.
- Compiles payment proofs, ad samples, and other support materials into show settlements, ensuring each is delivered no later than the day of the respective show.
- Serve as a backup to the Marketing Insights Manager to process invoices for the department, as needed.
- Serves as a backup throughout the year, specifically during the announcement and peak season, providing additional support to the Sr. Marketing, Digital Strategy, and Director of Creative Services for a website, email, digital signage, and social updates in the office and on-site at events/concerts.
- Works closely with the Sr. Marketing, Digital Strategy and to monitor/respond to the Mann’s patron feedback and develop social media strategies, voice, and social content calendar.
- Project manage and oversee the marketing intern hiring process and daily management, working collaboratively with the VP of Marketing/Chief Brand Officer and Human Resources.
- Manage and track promotional comp ticket trades and submit to the Ticket Office.
- Participate in the planning of new Marketing initiatives.
- Supports Marketing Insights Manager and Sr. Manager, Digital Strategy by assisting with pulling marketing analytics, trades, reporting, list segmentation, surveying, and contact lists for mailing and e-mails.
- Assist the Vice President of Marketing and Chief Brand Officer Integrated and marketing staff with administrative duties such as scheduling meetings.
- Other duties are assigned as needed.
REQUIREMENTS:
- Bachelor’s degree in Marketing, Communications, Business, or related discipline preferred or equivalent work experience.
- 3-7 years prior experience in a marketing-related role or equivalent combination of educational training and experience.
- Creative thinker.
- Exceptional writing and proofreading skills.
- Experience using ticketing, database, and/or drag-and-drop email software. Proficiency a plus.
- Ability to prioritize projects effectively, take the initiative, demonstrate resourcefulness, and respond flexibly to changing work demands. Strong attention to detail and ability to work on multiple projects simultaneously.
- Ability to demonstrate a professional presence and exhibit outstanding interpersonal and communication skills consistently and effectively.
- Experience with Ticketmaster and Archtics a plus.
- Ability to interact positively with others in a collaborative environment.
- Ability to provide transportation to the office and campus as needed.
- Ability to work 40+ hours per week, including nights and weekends during the Mann’s season.
- Professional experience with the development of corporate marketing materials, presentations, press releases, social media, and web content preferred.
- Knowledge of performing arts a plus.
Development Intern
JOB DESCRIPTION SUMMARY:
The Development Intern provides critical support for the Development team, including but not limited to donor services, special events, donor relations, membership, and assistance with other solicitations during the Mann’s summer concert season.
This position is an exciting opportunity for an energetic, outgoing, highly detail-oriented, self-motivated, and organized individual with excellent communication and time management skills. This entry-level position is a fantastic way for a self-starting individual to be immersed in the performing arts.
This person should be comfortable meeting and interacting with various patrons, donors, and staff and be passionate about the Mann’s mission to serve our community. The environment is fast-paced and requires handling multiple projects simultaneously under tight deadlines.
The Development Intern reports directly to the Manager of Development Operations and the Director of Development Events and Strategic Advancement—evening and weekend availability required.
PRIMARY RESPONSIBILITIES:
- Assists the Development Team in the operations, setup, and breakdown of the Donor Terrace & Garden and other event spaces at summer concerts and Special Events, including Gala, cocktail receptions, board meetings, and dinners.
- Assists in the Donor Terrace and Garden and at special events listed above, with event registration, wayfinding, vendor communications, and guest experience.
- Assists in creating and preparing items for events and meetings, such as signage, wristbands, and nametags.
- Assists with research and bench-marking projects.
- Assists as a point of contact for written and phone inquiries from members.
- Creates digital assets and basic design projects for the team to use for events or outreach.
- Maintains proper formatting of member accounts in the donor database.
- Assists in coordinating volunteer communication for summer concerts.
- Assists with box seating requests.
- Assists in operations and advancement of young professionals program.
- Take photographs and give support at education events.
- Create picture shot lists for event photographers.
- Assists in facilitating membership communications and Mann Moments Project.
- Other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES:
- Must be highly detail-oriented, organized, and enjoy working in a fast-paced environment
- Must demonstrate excellent telephone, writing, verbal, and interpersonal communication skills.
- Excellent organizational skills and attention to detail.
- Ability to follow instructions, prioritize duties, and multitask under tight deadlines.
- Proficient in using Microsoft Excel, Word, PowerPoint, and Outlook.
- Proficient in Photoshop or Canva (Eye for Design).
- Excellent interpersonal, problem-solving, and organizational skills.
- Experience interacting with guests in person and via phone while maintaining a calm, friendly demeanor.
- A self-starter who can work independently and as part of a team.
- Reliable transportation to and from the Mann’s administrative offices and venue.
- Must be able to commit to 32-35 hours per week, work nights, weekends, and irregular hours as driven by operational requirements.
- Undergo a background check.
This internship includes a $1,000 stipend, half of which is paid at the halfway point (on or around July 18th) and the other half upon completion of the internship (on or around September 30th). To trigger the stipend payment, successful candidates must meet the time commitment criteria:
- Time commitment for the internship is 32 to 35 hours per week.
- May 1st through September 30th
- Start and end dates are flexible, but interns must commit to at least three months.
Interns will work at the Mann’s offices in Center City Philadelphia and at the West Philadelphia venue for event support on nights and weekends. The schedule is based on the department’s needs and event calendar and varies weekly, although a schedule will be provided. The Mann is happy to provide college or university credit documentation, though current enrollment is not required.
TO APPLY:
Candidates should submit a resume and cover letter to careers@manncenter.org with the subject line “Development Intern.” No phone calls, please.