Frequently Asked Questions

Casual attire is appropriate.

Lawn seating is on a first come, first served basis. The earlier you arrive, the better your choice of lawn space. The stage is visible from the lawn, and there is outdoor sound.

Both the Peco Plaza and The Mann Center Box Office are great areas to meet before performances.

Two hours prior to show time unless otherwise stated on the event details page for the performance.

Click on the following links for directions and parking and public transit information.

Administrative Offices
123 S. Broad Street, Suite 1930
Philadelphia, PA 19109
215.546.7900 x100 

Performance Center
5201 Parkside Avenue, Fairmount Park
Philadelphia, PA 19131

Join The Mann Center's email club to receive advance notice about our calendar.

Yes. Our Young People’s Concert Series is free of charge.  In addition, concert tickets are made available free of charge through various community program initiatives.  For more information, please check our complimentary tickets page.

All ticket sales are final. There are no refunds or exchanges. Refunds are only available if a show is canceled. Friends of The Mann, however, have exchange privileges for some shows as part of their benefits package.

Yes. For groups of 20 or more, discounted tickets are available for most performances. For more information on group discounts or to order tickets, call 215.546.7900, ext. 100 or email marketing@manncenter.org.

It is not necessary to check. Just remember to bring your photo ID and the credit card you used when you purchased your tickets.

The Will Call window is located at The Mann Center Box Office. Will Call tickets ordered through Ticket Philadelphia will be available at The Mann Center Box Office three days after date of purchase. Will call tickets through ticketmaster will be available only on the day of the show at the box office.

Yes. For most performances, everyone, including children of all ages, must have a ticket and be able to sit quietly throughout the performance. We ask adults to use discretion in bringing children and encourage attendance at our family and children’s concerts. For our Philadelphia Orchestra performances, a child 5 - 12 years old is free on the lawn while accompanied by an adult with a lawn admission ticket.

When purchasing tickets through our box office (215.893.1999), be sure to give the operator the name of the person who will be picking up the tickets at our Box Office. All patrons will be asked to show an ID when picking up tickets at the Will Call window.

Please call (215) 878-0400 ext. 300 to report lost items.

Yes, there is one located in our box office building inside the PECO Plaza.

Yes, there are public telephones.

Parking for patrons with a valid handicap license plate or other authorized identification is available near the Main Entrance Gate and at the top of the hill entrance. Patrons should follow signage towards the VIP parking areas for designated handicap parking. Patrons may also be dropped off in front of Main Entrance Gate and Mann Center box office. The Mann provides wheelchair accessible seating, but reservations must be made to prevent disappointment in the event of sold-out performances. This service is free of charge. Please indicate your requirements when ordering tickets. Wheelchair and other assistance is available. Please ask any of our ushers or security staff to help you.

Yes! There are many wonderful options, from fine dining to festive food stands.

No. Audio or video recorders and cameras are not permitted at The Mann for any performance. If audio or video equipment is discovered, the patron may be required to leave the premises without refund of admission.

All performances go on, rain or shine. There are no refunds or exchanges. For Philadelphia Orchestra shows, if there are seats available, lawn ticket holders may exchange their tickets for seats half price under cover seats in the pavilion, but must pay the difference in price. Patrons should come prepared for the weather. No refunds, exchanges, or rain checks are given to ticket holders due to rain. Ushers will not permit lawn ticket holders to move under cover unless they have upgraded their tickets at The Mann Center box office.

The Mann Center strives to create a smoke free environment for its patrons.

As a courtesy to your fellow lawn patrons we ask that you please conserve the amount of space necessary for your party.