Employment Opportunities

Employment opportunities will be posted on this webpage. No phone calls, please.


It is the policy of the Mann Center for the Performing Arts to provide equal employment in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or discriminatory harassment because of race, color, religion, national origin, sex, age, disability, veteran status, pregnancy status, citizenship, marital status, sexual orientation, gender identity or any other characteristic protected by law.

--------------------------------------------------------------------------------------------------------------------

 Administrative Coordinator & Theatre Hospitality Liaison

 Job Description:

The Administrative Coordinator & Theatre Hospitality Liaison reports to the Chief Operating Officer/Chief Financial Officer and Strategic Advisor for Theatre Operations. This position is central in providing support for the Mann’s administrative office, COO/CFO and Strategic Advisor for Theatre Operations.

Responsibilities Include (but are not limited to):

Administrative Coordinator

  • Assist the Chief Financial Officer/Chief Operating Officer and human resources and other administrative tasks
  • Act as liaison between vendors such as technology and communication providers
  • Manage the Mann Center Summer Intern Program
  • Assist the Chief Operating Officer with preparation for all major meetings
  • Organize and oversee the Mann Center Summer Job Fair
  • Serve as office IT support and phone system operator
  • Coordinate travel and lodging accommodations and provide administrative support for Strategic Advisor for Theatre Operations as needed
  • Provide office management support, which includes office supply management, conference room scheduling, mail distribution, and check processing
  • Other duties as assigned

Theatre Hospitality

  • Oversee Crescendo restaurant operations and management for all Mann concerts
  • Support the COO as liaison between vendors such as theatre concessionaires, security providers, and transportation service providers
  • Assist the COO in identifying theatre hospitality needs, standards, and solutions
  • Provide customer experience support for all Mann concerts

Requirements:

  • Proficiency in Microsoft Office Suite
  • Excellent writing and analytical skills
  • Possess strong interpersonal, problem solving, and organizational skills
  • Previous work experience required; students with operations, administrative, and/or music industry-related experience are encouraged.
  • Must enjoy working in a fast-paced environment with a proven ability to multi-task
  • Ability to work most Mann concerts, which includes nights and weekends
  • Ability to lift up to 50 lbs. regularly

Please forward resume, cover letter, and salary requirements to Bernie McAnena at bmcanena@manncenter.org with "Administrative Coordinator" in the subject line. Applications without requirements will not be accepted. No phone calls, please.

--------------------------------------------------------------------------------------------------------------------

Customer Experience and Data Specialist

 Job Description:

Customer Experience and Data Specialist will oversee the customer experience input sources (Mystery Shopping – Direct Office Calls, Actual Concert Observations, etc.) into an ongoing process of data collection, management, recovery, and reporting. This position will also provide support functions needed.The position will develop predictive models on internal and external ticket buyer data and formulate strategies based on the business objectives of the Marketing Department. They must be able to consider all opinions, working with a multi-disciplinary team to develop clear and effective strategies supported by research and data. They must be able to clearly communicate strategies and plans to existing and prospective customers, and internal team members.

This position resides within the Marketing Department and reports directly to the Vice President of Audience Development and Integrated Marketing. This position interfaces closely with the Administrative Coordinator and Theater Hospitality Liaison for additional support regarding customer interactions.

Responsibilities Include (but are not limited to):

  • Manage intake of all customer questions and feedback via email, phone, mail and all other various manors of customer engagement.
  • Provide follow-up for all customer related opportunities.
  • Manage the in season customer service department (Customer Experience Intern).
  • Log all customer complaints and feedback into the Archtics system.
  • Manage the survey database for the concert season.
  • Perform a deep dive analysis into all survey responses from the previous season to establish trends and find areas of growth for patrons for the following season.
  • Using the previous season’s accumulated data from the season surveys, will analyze and produce pre-concert season reports for vendors and staff (parking, concessions, ushers, security, etc.)
  • Analyze and provide post season customer feedback to other departments upon request.
  • Assist and influence to help the Mann achieve its Loyalty Score goal of 6.7 on a 7.0 scale.
  • Track responses to survey results from departments and vendors including assessment of the adequacy of the responses and the highlight responses that are not adequate.
  • Rebuild the monthly survey response process into a quick review format that gives the reviewer the chance to see high level summary results as well as deep dive details if they chose.
  • Identifying improvements or deteriorations in experience results by selecting a few significant items and trending them year(s) over year(s).
  • Investigate Survey Monkey as an appropriate tool for the Mann’s continued survey process. Determine if the features and forms available in Survey Monkey are being utilized fully or need to be changed.  
  • Anticipate and communicate potential customer experience issues identified in planning meetings, vendor meetings, and theater operations event discussions.
  • Recommend a review structure for upper level discussion of key concert results by type (Classical, MOR, Rock), create and run the review meeting.
  • Prepare review documents for the Customer Experience Task Force and ensure that at least one meeting a year is accomplished.
  • Propose, update and execute data strategies for digital and direct mail pieces.
  • Liaise between Elliot Marketing Group to provide Ticketmaster transaction data for monthly updates to track best practices and predicative modeled prospects.
  • Execute list trades with other relevant organizations in the market.
  • Participate in planning of new Marketing initiatives
  • Manage marketing analytics, reporting, and contact lists for mailing and e-mails.
  • Assist Vice President of Audience Development and Integrated Marketing and marketing staff with administrative duties such as; scheduling meetings.

Requirements:

  • Excellent writing and analytical skills
  • Competency with Microsoft Office
  • Strong visual presentation skills
  • Interest in non-profit arts
  • Knowledge of Ticketmaster ticketing system
  • The candidate must have excellent interpersonal, problem-solving, and organizational skills
  • Previous work experience required; students with marketing, public relations, social media, and/or music industry-related experience are encouraged.
  • Attention to detail, excelling in organizing and prioritizing; schedule-driven and results-focused
  • Must be able to work independently as well as part of a team. Must be a self-starter.
  • Efficient time management

Please forward resume, cover letter, and salary requirements to Brandon Boyer, Marketing Coordinator and Publications Manager at bboyer@manncenter.org. No phone calls, please.

--------------------------------------------------------------------------------------------------------------------

Audience Development & Outreach Internship (Spring)

The Mann Center for the Preforming Arts seeks to hire an Audience Development and Outreach Intern with a strong focus on grassroots marketing. The Audience Development and Outreach Intern will report to the Festival Artistic Director and Festival Project Manager while working closely with the Education, Community Engagement, Marketing and Development departments. This role will build community consciousness and event audiences for the 2017 New Frontiers: Launch, Explore, and Discover Festival. Under the guidance of the Festival Artistic Director and Festival Project Manager, this position will help communicate with local organizations, distribute festival materials, and collect data.

Responsibilities Include (but are not limited to):
- Collect new data and consolidate existing data for a streamlined database
- Support implementation and communication of programming to the community
- Identify information gaps and propose methods to address new opportunities
- Facilitate community support and audience development for Festival related events
- Provide support to Festival Artistic Director and Festival Project Manager to advance audience evaluation research
- Attend community engagement and outreach events as assigned
- Other related tasks as assigned to achieve established goals and objectives

Requirements:
- Proficient in Microsoft Office Suite, including Microsoft Publisher
- Informed about local community organizations, local events and community meetings in the Philadelphia area
- Familiarity with community-located social and grassroots marketing
- Excellent interpersonal, problem solving and organizational skills
- Must have a very good phone manner and a professional demeanor at all times
- Excellent written and verbal communication expertise
- Self-starter with a demonstrated capability to work independently and efficiently
- Strong interpersonal expertise with the capability to establish rapport and maintain positive relationships with all levels of staff, within and outside, the organization
- Demonstrated capability to work with diverse populations
- Quick learner who is intellectually curious, proactive, and persistent
- Excellent research expertise and attention to details
- Strong organizational expertise, eye for detail and accuracy, and capability to meet deadlines
- Excellent written and verbal communication expertise
- Capability to work a flexible schedule which will include weekends and evenings
- Reliable transportation required

Applicants must possess their own computer/laptop to bring to the office and offsite events for administrative tasks. This position is intended to correspond with the timeline of our 2017 Festival Programming. This position is project-based and located within the Mann Center's Center City Executive Offices, however all applications should be available to travel to The Mann Center Theatre and to events within the City of Philadelphia as required. As such, candidates should be available 15 to 20 hours per week with flexibility May through mid-August.

To Apply: To apply for the position, please e-mail a resume, cover letter and writing sample to Maggie Bond, Festival Project Manager at Mbond@manncenter.org with the subject Audience Development and Outreach Intern/Volunteer opportunity. No phone calls, please.

--------------------------------------------------------------------------------------------------------------------

Special Events Internship (Spring)

This position reports directly to the Development Directors per assignment. The Development Department of the Mann Center for the Performing Arts has six full-time employees and is responsible for fundraising for the Mann. Our constituents include Board members, elected government officials, individual donors, corporations and foundations.

Responsibilities Include (but are not limited to):
- Prospect research (on the internet)
- Assisting with the planning and execution of special events, including our 18th Annual Golf Tournament (April 24th) and our annual Party in the Park Gala (date TBD)
- Assisting with the management of volunteers
- Writing thank you and solicitation letters
- General office work includes preparing mailings, maintaining excel spreadsheets, filing, copying, scanning, and answering phones
- Making calls on behalf of development staff to donors, volunteers, board members and other VIPs
- Attendance at select Mann performances, greet and guide Mann patrons and VIP guests

Requirements:
- Must have excellent interpersonal, problem solving and organizational skills
- Must have a very good phone manner and a professional demeanor at all times
- Have strong writing skills
- Must be available in the evening hours to work at select Mann performances
- Ability to multi-task efficiently
- Experience using Excel and Microsoft Word
- Previous experience in a fundraising environment (preferred)

To Apply: Please send a resume and cover letter to Ben Jones, Associate Director of Development at bjones@manncenter.org with ‘Special Events Intern’ as the subject line. Please note there is a 15-hr/week minimum commitment for Development Internships.

--------------------------------------------------------------------------------------------------------------------

Festival Administrative Internship / Volunteer Opportunity
(Spring through Summer)

Reporting to the Festival Project Manager this role will provide key administrative support to New Frontiers: Launch, Explore and Discover, a curatorial festival scheduled for presentation by the Mann Center for the Performing Arts in 2017.

Responsibilities Include (but are not limited to):
- General administrative duties, online research and data entry.
- Monitor and log master calendar activities.
- Capture minutes for conference calls and meetings.
- Assist with planning travel and hotel accommodations for Festival Artistic Director.
- Assist with the creation and distribution of meeting and travel agendas.
- Assist with the planning and handling of final details for New Frontiers: Launch, Explore, Discover events.
- Serve as additional support on distribution of festival documentation.
- Partner with the marketing and social media department for omni-channel alignment.
- Attendance at all New Frontiers: Launch, Explore, Discover events required.
- Other duties as assigned

Requirements
- Proficient in Microsoft Office Suite.
- Excellent interpersonal, problem solving and organizational skills
- Must have a very good phone manner and a professional demeanor at all times
- Excellent calendar management skills.
- String writing skills.
- A self-starter with the ability to work independently and as part of team.
- Event planning or music industry-related experience is strongly encouraged, but is not required.
- Must have a very good phone manner and a professional demeanor at all times

This position is project based and is intended to correspond with the timeline of our 2017 Festival Programming. As such, preferred candidates should be available from spring 2017–August 2017. This is an unpaid position, however the Mann is happy to provide documentation to receive credit from your college or university. This position can also be a volunteer opportunity for persons looking to gain experience in the fast paced event planning and music industries. Hours will range from 15 – 20 per week, and will include night or weekend event attendance at Festival related activities.

To Apply: Please submit a resume, and cover letter to Maggie Bond, Festival Project Manager: mbond@manncenter.org with the subject line “Festival Administrative Intern/Volunteer”

--------------------------------------------------------------------------------------------------------------------

Membership & Development Internship (Spring)

This position reports directly to the Development Directors per assignment. The Development Department of the Mann Center for the Performing Arts has six full-time employees and is responsible for fundraising for the Mann. Our constituents include Board members, elected government officials, individual donors, corporations and foundations.

Responsibilities Include (but are not limited to):
- Prospect research (on the internet)
- Assisting with the planning and execution of special events, including our 18th Annual Golf Tournament (April 24th) and our annual Party in the Park Gala (date TBD)
- Assisting with the management of volunteers
- Writing thank you and solicitation letters
- General office work includes preparing mailings, maintaining excel spreadsheets, filing, copying, scanning, and answering phones
- Making calls on behalf of development staff to donors, volunteers, board members and other VIPs
- Attendance at select Mann performances, greet and guide Mann patrons and VIP guests

Requirements:
- Must have excellent interpersonal, problem solving and organizational skills
- Must have a very good phone manner and a professional demeanor at all times
- Have strong writing skills
- Must be available in the evening hours to work at select Mann performances
- Ability to multi-task efficiently
- Experience using Excel and Microsoft Word
- Previous experience in a fundraising environment (preferred)

To Apply: Please send a resume and cover letter to Ben Jones, Associate Director of Development at bjones@manncenter.org with ‘Development Intern’ as the subject line. Please note there is a 15-hr/week minimum commitment for Development Internships.

Site by Tabula Studio and » Message Agency